Service and Support
In-market support
WHEN YOU NEED IT, WHEREVER YOU NEED IT
When you invest in an interactive product, it pays to have added certainty that it will hold up in-market.
Our dedicated Service and Support team will provide cleaning and maintenance advice, CMS interface instructions (where applicable), warranty information and product functionality descriptions. If you need advice, help accessing IM™ analytics or wish to talk through performance output, we're only an email away.
You can reach out at any time at support@tkm9group.com. The team aims for short response times, no matter where you are around the globe; usually within 12-24 hours. They'll also check-in to see if you're happy with performance, or to schedule quarterly routine maintenance.
Scheduling
Plan ahead, or change on a whim, with remote scheduling.
Analytics
Assess performance with quarterly IM™ Analytics reports
Maintenance
Arrange maintenance and perform remote diagnostics for in-market resolutions
Content management
WORK SMARTER, NOT HARDER
Once a niche, digital is now an integral part of commercial environments - so choosing the right content provider is now one of the most important decisions you’ll make. While integrating technology into spaces can be complex, you can be assured that our team works hard to simplify the process.
After install, our Service and Support team will supply detailed handover guides and monitor your experience, ensuring your content stacks up in-market. They'll also help you access IM™, our interactive media platform; so you can check analytics and control what your customers see, and when.
To learn about the type of content we create, check out our latest projects.
